Before you order
What happens after you press buy
Nothing is made in advance
Your piece is started once the order comes in, with the details you gave us. That is why it takes two to four days before it ships, and why we can still change it if you spot a mistake.
Checked by hand before it ships
Every piece is looked over by a person, not a scanner. Engraving is read back against what you typed, and photographs are checked against what you uploaded.
Tracked, and we answer
Delivery is tracked on every order and the number lands in your inbox. If something is unclear before you order, write to us first - we would rather answer a question than get it wrong.
